Everything you need to know about the ViveReply lead retention and support framework.
ViveReply detects cart drop-offs and dormant customer checkouts automatically. It triggers customized, interactive messages via WhatsApp, email, or Messenger. Instead of spamming static vouchers, our RAG agent answers product queries, removes purchase blockers, and offers deep-linked checkout gates to finalize sales.
Our RAG (Retrieval-Augmented Generation) agent syncs directly with your Shopify storefront database. It answers customer support requests regarding sizing, item options, shipping states, or return policies using factual, real-time store metadata rather than generic prompts, eliminating hallucinations.
Merchants define target time boundaries (e.g., 30, 60, or 90 days of inactivity). ViveReply automatically processes client data via our Redis/BullMQ pipelines and initiates flow-based follow-ups matching their historical order profiles.
Yes. ViveReply routes messages through official Meta Cloud API channels. We assist you in setting up and securing green-badge verification, ensuring high delivery throughput and compliance with spam protection policies.
Absolutely. All AI activities feed directly into our Unified Inbox dashboard. Staff can paused AI automations at any moment to take control of the thread manually, guaranteeing seamless transition for complex cases.