Changelog

ViveReply now speaks your customers' language — literally. RAG responses can be delivered in English, Arabic, and Bengali, with Spanish and French coming in Q3 2026.

• NewMulti-language RAG response support: English, Arabic (MSA + Khaleeji), Bengali
• NewArabic locale landing page (/ar) with RTL layout support
• NewBengali locale landing page (/bn) targeting South Asian merchants
• NewLanguage auto-detection from WhatsApp profile locale
• ImprovedRAG retrieval accuracy improved to 99.2% via hybrid dense + sparse retrieval
• ImprovedSub-1-second response time now consistently achieved across all regions
• FixedArabic character encoding issue in WhatsApp template messages
• InfrastructureVercel edge functions deployed to 12 additional regions for MENA + South Asia coverage

ViveReply is now available directly from the Shopify App Store. One-click install with automatic webhook registration and Stripe-powered subscription billing.

• NewShopify App Store listing approved and live
• NewOne-click OAuth installation via Shopify App Store
• NewStripe subscription billing with Starter, Growth, and Scale tiers
• NewAutomatic registration of 14 Shopify webhook topics on install
• NewShopify billing API integration for in-admin subscription management
• ImprovedOAuth callback flow rewritten for reliability — zero reported install failures in 30 days
• ImprovedGDPR webhooks (customers/data_request, customers/redact, shop/redact) now processed within 24 hours
• FixedHMAC signature verification edge case with certain Shopify plan types

Expand beyond WhatsApp and Messenger. ViveReply now supports Instagram Direct Messages and Telegram, bringing total channel count to 6.

• NewInstagram Direct Message integration (Meta Graph API v20)
• NewTelegram Bot API integration with inline keyboard support
• NewUnified inbox now supports all 6 channels in a single view
• NewChannel-level analytics: open rate, CTR, conversion per channel
• ImprovedHuman handover now transfers full conversation context to agent
• ImprovedMessage delivery status tracking (sent, delivered, read) for WhatsApp and Messenger
• FixedOccasional duplicate webhook processing in high-concurrency stores
• InfrastructureBullMQ concurrency increased to 50 parallel jobs per queue

Completely rebuilt our retrieval-augmented generation engine. Your AI now knows your store inventory, pricing, and policies in real time — no manual syncing required.

• NewLive Shopify catalog ingestion into vector store (products, variants, collections)
• NewReal-time inventory sync — AI never recommends out-of-stock items
• NewReturn and shipping policy parsing from store page content
• NewOrder status lookup integration (customers can check their order via chat)
• ImprovedResponse latency reduced from 2.1s to 0.8s average via Redis context caching
• ImprovedIntent classification accuracy improved by 23% with fine-tuned classifier
• FixedHallucination rate reduced from 1.8% to 0.8% with fact-grounding layer
• SecurityPII scrubbing pipeline added before all LLM API calls

ViveReply opens to all Shopify merchants. Cart recovery, WhatsApp messaging, and Messenger integration ship as the core product.

• NewAbandoned cart recovery via WhatsApp Business API (official Meta Cloud)
• NewFacebook Messenger integration for catalog Q&A and order queries
• NewLive chat widget for Shopify storefronts (embeddable JavaScript snippet)
• NewLost-customer re-engagement flows with configurable inactivity thresholds
• NewBasic analytics dashboard (recoveries, re-engagements, reply count)
• NewHuman handover mode — pause AI and take control of any conversation
• InfrastructureMonorepo architecture: Next.js 14, Prisma 5, BullMQ 5, Socket.IO 4, Railway + Vercel